1. Introduction
This Privacy Policy describes how Tirana Escape Room (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website or use our services. We respect your privacy and are committed to protecting your personal data in accordance with applicable data-protection laws, including the General Data Protection Regulation (“GDPR”) if you are located within the European Union.
2. Information We Collect
We collect only the personal information necessary to provide our services and respond to your inquiries. This may include:
- Contact Information: such as your name and email address when you fill out our contact form.
- Booking Details: information you provide when reserving an escape-room experience (name, email address, phone number, preferred date/time, number of players, and any other information needed to complete the booking).
- Communications: correspondence you send us by email or through our contact form.
We do not use analytics or tracking tools on our website.
3. How We Use Your Information
We may use the information we collect to:
- Respond to your inquiries.
- Process and confirm your booking.
- Provide customer support and communicate important information about your booking.
- Comply with legal obligations and prevent fraud or abuse.
We do not sell or share your personal data with third parties for marketing purposes. We may share your information with trusted service providers (such as booking or payment processors) only to the extent necessary to fulfill your booking or provide our services. These providers are obligated to protect your data and use it only for the specified purpose.
4. Legal Basis for Processing
We process personal data only when we have a lawful basis, including:
- Contractual necessity: when processing is required to fulfill a booking or respond to your inquiry.
- Legal compliance: to meet legal obligations or protect our rights.
- Legitimate interests: such as ensuring website security, provided such interests are not overridden by your rights.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy or as required by law. When data is no longer needed, it will be securely deleted or anonymized.
6. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete the personal information we hold about you.
- Object to or restrict our processing of your data.
- Withdraw your consent where processing is based on consent.
- Receive a copy of your data in a portable format.
To exercise any of these rights, please contact us at tiranaescaperoom@gmail.com.
7. Security
We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure; therefore, we cannot guarantee absolute security.
8. International Transfers
Our services are based in Albania. If we transfer your personal data to service providers outside Albania or the European Economic Area (EEA), we will ensure appropriate safeguards (such as standard contractual clauses) are in place to protect your data.
9. Children’s Privacy
Our website and escape-room experiences are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected personal data from a child, please contact us so we can take appropriate action.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the website after any changes take effect will constitute your acceptance of the revised policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at tiranaescaperoom@gmail.com or write to us at Rruga “Dervish Hatixhe,” Tirana, Albania.